Shipping & Returns
SHIPPING POLICY
At Tinkivo, we are committed to delivering your orders safely and efficiently. We work with trusted shipping partners to ensure your products arrive as quickly as possible.
Order Processing
All orders are processed within 1–5 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays.
Shipping Times
Shipping times may vary depending on your location and demand. Estimated delivery times are:
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United States: 7–15 business days
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Europe: 7–20 business days
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International Orders: 10–25 business days
Please note that unexpected delays caused by customs, weather conditions, or shipping carriers may occur.
Tracking Information
Once your order has been shipped, you will receive a tracking number by email so you can monitor your delivery status anytime.
Shipping Costs
Shipping fees are calculated at checkout based on your location and selected shipping method. Occasionally, we may offer free shipping promotions on selected products or orders.
Incorrect Address
Please ensure that all shipping information is correct before placing your order. Tinkivo is not responsible for orders shipped to incorrect addresses provided by customers.
Lost or Delayed Packages
If your package is delayed or lost during transit, please contact our support team. We will do our best to assist you and find a suitable solution.
Contact Us
If you have any questions regarding our Shipping Policy, feel free to contact our customer support team anytime.
Thank you for shopping with Tinkivo!
RETURN & EXCHANGE POLICY
At Tinkivo, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we are here to help.
Returns
Customers may request a return within 14 days after receiving the order. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
Certain products may not be eligible for return due to hygiene, customization, or clearance sale conditions.
Exchanges
If you received a defective, damaged, or incorrect item, we gladly offer an exchange or replacement. Please contact our support team with photos of the product and order details for assistance.
Refunds
Once your returned item is received and inspected, we will notify you regarding the approval of your refund. Approved refunds will be processed back to the original payment method within a few business days.
Shipping costs are non-refundable unless the return is caused by our error.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Non-Returnable Items
The following items may not be eligible for return:
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Personalized or customized products
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Clearance or final sale items
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Used or damaged items caused by customer misuse
Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact our customer support team. We are always happy to assist you.
Thank you for shopping with Tinkivo!